⭐ 1. General Policy

Most of our products and services are customized, installed on-site, or digitally delivered.
Because of this, we follow a strict No Refund / No Return policy after service completion or product installation.

⭐ 2. Product Purchases (Smart Switches, Door Locks, etc.)

Refunds are not applicable once:

• The product is opened

• Installation has started

• Installation is completed

• The product has been configured or paired with your home network

Replacement is only possible for manufacturer defects under warranty.

⭐ 3. Advance Payments

Advance payments collected for:

• Booking

• Scheduling installation

• Reserving product

• Project start

are non-refundable under any circumstance**,** but may be adjustable for future services (decision based on management approval).

⭐ 4. Replacement Policy (If Product Has Issues)

In case of a genuine product defect:

✔ Replacement will be provided as per brand / manufacturer warranty policy.
✔ HomeFX Automation will support in raising the warranty claim.
✔ Physical damages or incorrect usage are not covered under warranty.

⭐ 5. Installation & Service Charges

All installation charges are non-refundable once the technician has visited the site or work has started.

⭐ 6. Cancellation Before Installation

If you wish to cancel before installation:

• Cancellation is accepted only if installation hasn’t started

• Refund is not available, but the advance may be adjusted for another product or service

• Any special order product cannot be cancelled

⭐ 7. Contact for Support

If you face any issue with a product or want warranty support, contact us:

HomeFX Automation
📞 (+91) 7904306706
📧 homefxam@gmail.com
📍 Mylapore, Chennai

We’ll assist you as quickly as possible.